Customer Success Manager
NewDeca People AS
Tech & IT · Software Engineering (general)Berlin · Remote · Mid · Employment
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About the job
On behalf of our client, an ambitious software startup, we are looking for a Customer Success Manager to join their growing team.
The company has developed an innovative software product and is now entering an exciting growth phase. As Customer Success Manager, you will play an important role in helping customers successfully adopt the platform, get maximum value from it and build long-term relationships with the company.
You will work closely with both customers and the internal product and sales teams, giving you the opportunity to influence how the customer journey develops as the company scales.
Your responsibilities
- Manage and develop relationships with B2B customers
- Lead customers through onboarding and adoption of the software
- Understand customer needs and help them get the most value from the platform
- Conduct regular follow-ups and proactively solve customer challenges
- Identify opportunities for renewals, upselling and account growth
- Gather customer feedback and work closely with product and sales teams
We are looking for someone who:
- Has experience in Customer Success, Account Management, B2B Sales or a similar role
- Enjoys working with software and digital products
- Is proactive, structured and comfortable taking ownership
- Has strong relationship-building and communication skills
- Thrives in a fast-paced startup environment
- Excellent communication skills
- Experience from SaaS, software or technology companies is a strong advantage.
What our client offers
- The opportunity to join a growing software startup at an exciting stage
- Real influence on the customer journey and how the company scales
- Close collaboration with founders, product and sales teams
- Strong opportunities for professional growth and increased responsibility
- Competitive employment conditions and a flexible, international working environment
If you enjoy working with customers, technology and growing companies, we would love to hear from you.
Shortlisted candidates will be invited for interviews.
Hiring process:
Application review
We review your CV and Work ID profile within 3 business days.
Intro call
30-min chat with our recruiter to align on expectations and answer your questions.
Technical interview
Deep-dive with the hiring team - live coding, case study, or portfolio review depending on the role.
Team & culture fit
Meet your future teammates and discuss ways of working.
Offer
Receive a transparent offer and onboarding plan within one week of the final interview.
Hired
Details:
About the Deca People AS:
Deca People is your Nordic recruitment partner, specialising in technology, engineering and business roles. We take the time to understand what you’re building so we can connect you with talent who will drive your vision forward, not just fill a vacancy.
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